Customer is Still King
Deliver a memorable customer service experience now or lose your customers forever!
In this workshop, we look at crafting moments of brilliance within your customer’s journey using the Service Design Innovation model. The 2-day immersive workshop will empower learners to develop solutions, looking at the end-to-end service experience across various touchpoints of a business. Learners will have practical, ‘hands on’ exercises using tools and techniques in achieving these goals. One of our much loved and highly-regarded tools is the LEGO® SERIOUS PLAY®.
Wed, 23 Oct 2019 | Thu, 24 Oct 2019
Reserve your seats now or call us @ 03 7931 1833